Refund Policy

Cuelaro is sold through Paddle, which acts as the merchant of record. Paddle's own buyer terms apply in addition to this policy, and any statutory right of withdrawal in your country applies on top of both.

Trial before you are charged

Every subscription starts with a 24-hour trial that includes 50 voice answers and 5 screenshot answers. Cancel before the trial ends and you are not charged.

14-day refund on a first subscription

If Cuelaro does not work for you, request a refund of your first monthly payment within 14 days of that payment and we will refund it in full. We do not require a reason.

Later renewals

Renewals are refundable where the service failed on our side, for example a sustained outage or a defect that stopped you using the app for a meaningful part of the month. Contact us and describe what happened. Cancelling stops the next renewal; it does not automatically refund the month already in progress.

What is not refundable

We do not refund on the basis of an interview outcome. Cuelaro provides assistance during a conversation; it does not promise a result. We also do not refund accounts closed for breaching the acceptable use policy.

How to request one

Email the address on your Paddle receipt, or contact us from the address on your Cuelaro account, and include the Paddle order reference. Approved refunds are returned to the original payment method by Paddle, usually within five to ten business days.

This is a launch draft and is subject to legal review before public sale.